Menu Foods has put two new notices on their website, dated today, saying that due to a court order they cannot communicate with US Pet owners. And, just to be fair, they’ve issued a similar one to Canadians.
First the message to pet owners in the US:
Thank you for your interest in Menu Foods. Menu Foods wants to express sympathy to those pet owners whose pets have become sick or died, and to assure you that we are doing everything we can to address your concerns. It has always been our desire to compensate pet owners for reasonable expenses that we can identify as being caused by contamination of Menu Foods’ products.
On May 24, 2007, a United States federal court issued an order that, for the time being, prevents Menu Foods from having direct contact with individual U.S. pet owners. In light of the order, we regret that we cannot communicate with you at this time. As soon as the court permits, we intend to resume efforts to resolve claims directly with pet owners. We will post additional information when we are able.
And the one to the Canadian pet owners:
Thank you for your interest in Menu Foods. Menu Foods wants to express sympathy to those pet owners whose pets have become sick or died, and to assure you that we are doing everything we can to address your concerns. It has always been our desire to compensate pet owners for reasonable expenses that we can identify as being caused by contamination of Menu Foods’ products.
On May 24, 2007, a United States federal court issued an order that, for the time being, prevents Menu Foods from having direct contact with individual U.S. pet owners. While we do not believe the prohibition extends to Canada, Menu Foods is reviewing how best we can be fair to both Canadian residents and U.S. residents, so that all of the claims of pet owners can be resolved. Until this review is complete, Menu Foods is not in a position to settle claims by Canadian pet owners. We will post additional information when our review is complete.
You’ll find them both on the Menu Foods website.UPDATE: It appears there's more to this than meets the eye (isn't that always the case?) Read about it over at
Itchmo.
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