MENU FOODS PROCEES WITH CLAIM SETTLEMENT PROCESS
MAY 14, 2007
Since the recall began on March 16, 2007, Menu Foods has received hundreds of thousands of calls from concerned consumers. We have made every effort to respond in a timely and caring manner, although given the sheer volume of calls it has been impossible to do this to everyone's satisfaction. All of us at Menu Foods want to express sympathy to those people whose pets have been sick or have died, and want to reassure consumers that we are doing everything we can to address individual concerns.
Menu Foods desires to address any reasonable expense incurred by pet owners that we can identify as being caused by contamination of Menu Foods' products. Many pet owners are now wondering when they can expect to receive payment from Menu Foods for such expenses.
Some pet owners have chosen to file lawsuits (including alleged class actions), and they have every right to proceed as they and their lawyers see fit. However, Menu Foods also knows that there are many pet owners who are more interested in settling their claims directly with Menu Foods. Menu Foods is now prepared to begin settling claims directly with pet owners who wish to proceed in that fashion.
Crawfod & Company, a professional claims adjustment firm retained by Menu Foods' insurer, will soon be mailing a Claims Form and related information to all persons who have contacted the Menu Foods call center and indicated they wish to make a claim. The information contains a letter that describes the legal options available to pet owners and provides instructions on how to begin the settlement process directly with Menu Foods.
To assist those individuals who wish to get this process underway as soon as possible, a complete package of material for both United States and Canadian resident claimants has been posted on the Menu Foods website.
Please continue to check the Menu foods website for further developments and updates in this matter.
This letter, as well as the US & Canadian info, can be found on the Menu Foods