Kudos to Blue Buffalo and Nature's Balance

[Vcat953]

Although their food was tainted I reached them both at 7 am this morning and talked to two wonderful reps. I am horrified by this recall since I switched to these foods after the Menu foods disaster.  I think they handled everything really well as far as recalls went. 

[bk283]

hmm

I presume you are referring to Natural Balance? In which case I don't see any reason to thank them. I for one will not be buying any more of their products.

They were safe when the first round of wheat gluten recalls went off... and denied any chance of their food being recalled. Boy was I glad I was paying a premium for their non-wheat gluten dog food. 

Then when their venison & brown rice products went into recall I was devastated, as I had been feeding my dog this crap for months. I did a little more detective work, since natural balance web site didn't give out any details (with an unreachable pr email address @naturalblance.com --- my , what a convenient typo).  Turns out, they outsourced the venison and brown rice line to Diamond pet food, my long time arch-nemesis (yes I was effected by THAT recall in 2005 as well).  Had I known natural balance food was just relabeled diamond pet food, I would have never ever in a million years bought them.

of course, after that dry food recall, they furiously denied that any other products in their line are effected... few weeks later, their canned food... which --- big surprise --- they outsourced to another mass producer. yet of course, they now continue to deny no other product in their stable is effected.

these pet food manufacturers need to fully disclose where they are getting the ingredients and exactly which company is producing/packaging the end product.

also, nb makes no mention of the fact that the products involved in the recall were manufactured by diamond pet food. and their "testimonial" page on the website makes me want to vomit. they sure didn't post my nasty testimonial I sent in, not that I'd blame them.




<edited by moderator for foul language>

[JC]

I am right there with you bk!  I used NB because it was filler-free and made w/ US products. 

I am now minus 2 dog family members and 5K in vet bills due to their Venison and Brown Rice dog food. 

They have promised me that they will reimburse me the vet bills but I have no $$ in my pocket yet and what I really want more than any amount of cash is my dogs.

[Cindy Nevarez]

How have you been holding up JC?

[JC]

I am doing better every day and so is my husband.  Thanks for asking.

I am going to volunteer with a rescue organization as a little therapy for myself until we are ready to adopt another couple of dogs.  Right now my house is way too quiet and way too clean but I think we need a little more healing time before we introduce another dog or two.  Who knows though....how does the saying go?  There is no therapy like a puppy lickink your face.

I am just heart broken when I read these messages about people having the same experience that we did.

Thanks again for asking about our well-being.

[Cindy Nevarez]

You are welcome.

I am glad you sought out some "therapy."

[omama]

Kudo's to Blue and their reps for the responsible way they handled this...at least on my end anyway.