Petcurean Go Natural dry feline freshwater trout formula- piece of metal

[lesliek]

I opened a 1 lb bag of this today for a lunchtime treat & spilled it onto the florr. Unfortunately kibble wasn't the only thing to come out. It had a piece of metal also. I emailed the company & received a response & apology already, even though its Sunday.  I'll post the link to a picture [hopefully it will work] & update as I get answers.http://flic.kr/p/8wo2vt I have been using this & other flavors as treat previously with no problems. A friend is using their canned trout for her mouth cancer cat with no problem also. It was a 1 lb bag, feline fresh water trout formula, best by Dec 16 10, 91016 2B42258. Purchased in Medford NJ.

[lesliek]

I just wanted to let everyone know that Petcurean finished their investigation. They checked all equipment & tried running metal through & the detectors caught it each time. The think its part of a paper clip & we may never know how it got there. I had cut the top off the bag & thrown it out before I spilled it & with all the upset necer thought to get the bag top out of the trash. So no way to know if it had been tampered or if someone had a paper clip where the food bags were being filled. The metal piece was totally smooth & had obviously not gone through any machinery. I am satisfied that they have ruled out the chance of it ever happening again & they are reimbursing me for the xrays, food & mailing costs. They have been very good about keeping me informed & checking that my animals were all ok. I feel confident continueing to buy their products. I hope that other companies will take a lesson from them on customer service practices & standing behind their products.

[Perseus]

Since you didn't actually see the piece of metal come out of the bag, could it be that it was already on your floor?  It sounds like the company did everything they could to investigate this.  I know I've actually tipped over a bag of kibble once from a counter top, and those little pieces really spread out over a large area on the floor.  Just one more consideration of where it possibly came from.

[lesliek]

No, it was on top of a pile of food & about 3/4 of the bag spilled. Some scattered all over & some was in a pile with the metal on top. I had vacuumed the night before also. I also don't have any large paper clips, we have regular ones but rarely use them. So while not saying its impossible it was on the floor, its unlikely. I agree that Petcurean did all possible to find the cause & prevent it from being able to happen though. Thats why I wanted it posted everywhere. Most pfc's wouldn't have even asked for the piece. This company made sure it couldn't have come through their testing or could ever come through. I feel confident continueing to use Petcurean products because they responded so well. I'm tired of only hearing about bad experiences & feel that when someone has a good 1 its news worthy. I'm still using other flavors of their dry as a treat & using their cans occasionally. I will be buying the trout kibble again also. Not trying to sound like a commercial for them, but they responded so much much better than any other company I have dealt with [pfc or otherwise] that I felt it should be reported.