I was uninformed & had used Nutro for years.....
I wasn't aware of Mars buying Nutro & thought it was still a premium pet food- WRONG! 2 of my 3 cats got sick in February 2010- I notified Nutro immediately. Since the bag said "Improved taste". I was concerned what they had changed. I was assured they only added additional chicken meal, but I probably had a bag that went rancid during delivery & I should get another bag with a different "best by" date. I had to drive to a nearby town since my local Petco only had the same "best by" date. 2nd bag, different "best by" date & my 3 STILL didn't want to go near it! I called Nutro again- same story about only extra chicken meal. I told rep there WAS a problem & she needed to escalate it- she said she would. During my 3rd call to Nutro on 2/22, Diana changed her story- now she said they had not changed the Nutro Max formula recently at all! They ran out of the correct bags & used old bags, so they wouldn't hold up sales! Making money seems to be what the company is focused on.
I switched my pets to Innova, but I was told to mix with Nutro for a few days to avoid digestive trouble. So my pets were "tricked" into eating the Nutro Max Dry Adult Roasted Chicken....
My female became VERY ill (loss of appetite, lethargic, throwing up) & had to be hospitalized on an IV for 2 days & force-fed. She was suddenly showing signs of possible liver trouble, even though she had been perfectly fine before ingesting that Nutro! 1 of my boys got ill & I realized via the Internet all about Mars buying Nutro & the recent Toxic level of Zinc fiasco! I was horrified- my food was outside that date range Nutro admitted for the recall, but the symptoms matched. How could a HUGE company, like Mars International, be so IRRESPONSIBLE & UNCARING! I almost lost my female & resulting bills for my 2 sick babies totalled well over $2000! Nutro was not willing to test the food, they didn't document my calls, they didn't ask for my lot numbers or the "best by" dates- Why? This way they can keep LYING & saying they haven't received any customer complaints!
I arranged to have a sealed bag with the same "best by" date tested by a lab. It was negative for salmonella/E coli, but they are now testing for Toxic Zinc. Heaven help Mars if we find the Toxic levels continued after the date range they gave & they kept selling their poisonous food! Many people have lost their beloved pets.
I will NEVER use a Mars owned pet food or treat brand again! They have destroyed their reputation, as far as I'm concerned.
Temptations Treats (Whiskas)
The Goodlife Recipe
Greenies (S&M NuTec is a wholly owned subsidiary of Mars, Incorporated)