Maybe it is only those who have been very outspoken and have been persistant in corresponding with Champion to be properly compensated, are the ones receiving the additional reimbursement.
Maybe, but I've been quite quiet, not outspoken, and had everything paid in the first round - even the exact same items that have been rejected for reimbursement for some of the other owners that were also under the $2,000 cap. They paid the exact amount I claimed, regardless of whether it was for vet consults, vet-presribed medicine, or 'just' nursing items such as wee pads and puppy-pen. I know one owner claimed for Nutripet gel and Actilax (human) laxative - I was reimbursed, she wasn't.
What sort of 'loss adjustment' assessment depends on personalities - who is applying, are they outspoken, are they too annoying or just being pests?