Cindy and Sarah - I have been reading this thread (being a customer who switched to Kumpi based upon the countless amount of time Evy has replied to my E-mails and taken my phone calls) and I have to say - what is the question that Evy hasn't answered?
She *specifically* asked you to reiterate the question and so far, I have seen Cindy make it sound like Evy is avoiding it, and Sarah hasn't replied with the question she's waiting on. Also, Evy has posted her phone number, so I don't understand the need to try to make her look bad.
Clearly she has fans (good customers) so she must be doing something right - with all the skepticism going on with the "pet poison" companies who scammed us when we thought we were buying premium food (like I was with Nutro Ultra) - Evy has gone above and beyond to make me want to defend her.
Either restate the question you're trying to ask her or stop trying to make it sound like she's a bad person. Talk about petty.